Shipping & Returns
Shipping costs:
-Peninsular shipments: Free on orders of +70€
-Balearic Islands: 3.5€
-Canary Islands 12 + 36 customs DUA (Independent of us). Shipments to the Canary Islands are not in 24/48H since they leave on Thursdays by ship, so they can take up to 1 week if they are ordered on a Friday, for example, since they could not leave until the following Thursday to the destination address..
No shipments are made to Ceuta and Melilla.
Changes:
The size changes will be done for free at any of our physical stores or by writing to hola@tuilus.com .
returns
The client will have 14 calendar days to make changes and returns, from the day the customer receives the product, without any penalty and without indicating the reasons. The product must be in perfect condition and must retain its original packaging.
In BLACK FRIDAY and CHRISTMAS (11/15/2021 to 01/06/2022) returns can be made until January 8.
You can make the return for free at any of our physical stores.
If you decide to make your return, the shipping costs will be at your expense. The amount of the returned product or products will be refunded to your account, directly deducting the 5 shipping costs for each returned model..
To make the return of your order you will only have to fill out ourreturn form and wait for Customer Service to contact you. We will send you a return label so that you can take the package together with the label (it can be on your mobile or printed) to any post office.
If you have any questions during the exchange or return process, you can always contact us by calling +34 627 04 59 89 or writing to hola@tuilus.com
International deliveries:
For international shipments, the customer must bear the shipping costs depending on the Country, as well as the associated costs in case of return or exchange.
For international shipments please contact atThis formulary.
The exercise of the right of withdrawal must be made by notification, by sending an email to hola@tuilus.com, sending your writing to our postal address CALLE CONDE ALTEA Nº1 BAJO, VALENCIA 46005. The notification must contain the order number as well as the ticket of the purchase made where the date of this will appear.
According to the provisions of article 103 of Law 3/2014, of March 27, which modifies the consolidated text of the General Law for the Defense of consumers and Users, the supplies of services or goods made in accordance with the specifications of the consumer or clearly personalized, or that, by their nature, cannot be returned or may deteriorate or expire quickly, are exempt from withdrawal.
Shipping costs for returns are borne by the customer
Return / exchange in store:
You should only go to the store with the products and the purchase receipt (the product must be in perfect condition and keep its original packaging, if you cannot go personally, another person can go with what is necessary to make the change or return.
Return of the defective product.
In the event that the product is not in good condition and the causes are not a consequence of the customer, the customer will have the right to return the product, informing CODIARCH SQUAD S.L of the reason for return through any of the means provided in the these contracting conditions, and at no cost to the client. The customer will have up to 365 calendar days to request the exchange/return in the event that it has a manufacturing defect. CODIARCH SQUAD S.L. undertakes to bear the cost of the return and to return the product for a new one in accordance with the conditions accepted in the time of sale.
If the client wishes to file a claim, the establishment of CODIARCH SQUAD S.L is located at CALLE CONDE ALTEA Nº1 BJ. VALENCIA 46005 or via email hola@tuilus.com
Special policy of changes and returns for products in the outlet section, or on sales.
These products are those purchased with a discount on their original price with discount codes, catalog discount on their original price and all products belonging to the outlet categoryt”
The refund will be made in the same way as the chosen payment method.